What's your shipping process?
Driftline is pleased to offer free economy ground shipping on Contiguous U.S. orders over $80 (excluding Hawaii & Alaska), using our EARTHPACK 100% Recycled, Recyclable, and Reusable Kraft Mailers.
*Please allow 24-48 business hours for orders to process – excluding weekends & holidays. All orders will be shipped through the United States Postal Service (USPS) via ground shipping – unless other options are available at checkout. Please advise that shipping days are based on business days when completing your order.
What's the status of my Order?
Orders currently take 1-2 business days to process and then ship. We use the app Route to track orders, which will automatically send various notifications of your order status throughout its shipping process.
What is Route Package Protection?
Route is an optional package protection app that allows customers to insure their package against loss, theft, or damage. Per the next item below, customers can easily file a claim if any issues occur, and Route will assist in helping get you a new order or generally resolving the problem at hand.
*Please note: Route is not available for a refund if a return for refund/store credit is requested
What if my order is delayed / never arrives?
If the item says delivered but it's not on your doorstep, this sometimes happens when USPS incorrectly marks it as delivered. Do us a favor and give it another 2-3 days, and if it's still not there then you can easily file a claim using Route Protection, and they will assist in helping get you a new order or generally resolving the issue.
Do you ship internationally?
International shipments are unavailable at this time, but we're stoked to get that going in the near future!
|CONTIGUOUS US||FREE GROUND||ECONOMY GROUND||EXPRESS|
|Estimated Delivery||3-10 Business Days||3-10 Business Days||1-3 Business Days|
|Rate||Free (on orders over $80)||$5 (on orders under $80)||Calculated by USPS|
|HAWAII & ALASKA||FREE GROUND||ECONOMY GROUND||EXPRESS|
|Estimated Delivery||10-14 Business Days||
10-14 Business Days
|1-3 Business Days|
|Rate||Free (on orders over $80)||$10 (on orders under $80)||Calculated by USPS|