SHIPPING INFORMATION
What is your United States shipping process?
Driftline is pleased to offer free economy ground shipping on Contiguous U.S. orders over $120 (excluding Hawaii & Alaska), using our EARTHPACK 100% Recycled, Recyclable, and Reusable Kraft Mailers.
Please allow 1-3 business days for orders to process and ship, excluding weekends & holidays. All U.S. orders will be shipped through the United States Postal Service (USPS) via ground shipping. Please advise that shipping days are based on business days when completing your order.
What is your International shipping process?
Driftline has begun a beta test on its international shipping program, with current availability limited to the countries below. Please allow 1-3 business days for orders to process and ship, excluding weekends & holidays. All international orders will be shipped through DHL eCommerce shipping. Please advise that shipping days are based on business days when completing your order.
- Australia
- Canada
- France
- Germany
- Ireland
- Portugal
- Netherlands
- New Zealand
- Singapore
- United Kingdom
What is the status of my Order?
Orders currently take 1-3 business days to process and then ship. Once shipped, the customer will receive tracking information to be able to follow along via USPS/DHL.
| CONTIGUOUS US | FREE GROUND | ECONOMY GROUND |
| Estimated Delivery | 3-10 Business Days | 3-10 Business Days |
| Rate | Free (on orders over $80) | $5 (on orders under $80) |
| HAWAII & ALASKA | ECONOMY GROUND |
| Estimated Delivery | 7-14 Business Days |
| Rate | Calculated by USPS |
|
INTERNATIONAL (select countries currently available) |
ECONOMY GROUND |
| UK & EU | 7-18 Business Days |
| AU & NZ | 10-18 Business Days |
| Asia | 10-18 Business Days |
| Rate | Calculated by DHL |
What is the "Redo Free Returns & Package Protection" item?
(U.S. customers only)
For U.S. customers at checkout, there is a small add-on cost available that will ensure pre-paid returns & exchanges via our return service, Redo. This item is auto-checked in your cart, however it can easily be toggled off or deleted from the checkout page if you choose not to – however, please note that by not utilizing Redo, then there will be a standard fee for a return label to ship the item back as either a return or exchange. Given the frequency of returns/exchanges nowadays, we generally advise utilizing this feature at checkout.
*Please note: the Redo add-on is not eligible for a refund if the order is being returned or if the customer is unhappy with paying the fee.
What if there are issues with my order?
FOR U.S. CUSTOMERS:
If your order has a shipping issue, such as saying 'delivered' but it cannot be found, this sometimes happens when USPS incorrectly marks it as delivered. Do us a favor and give it another 2-3 days in case it turns up, as this happens frequently. If it's still not there and considered lost in transit, you can file a claim via our Redo Package Protection app.
If the item has been returned to sender due to an insufficient address, you must also file a claim and provide the correct address to send to. Please note that a replacement pair will not be sent out until the original item is received back at our warehouse.
FOR INTERNATIONAL CUSTOMERS:
If your order has a shipping issue, such as being held up in customs, lost in transit, or saying 'delivered' but cannot be found, then the first step is to contact your local DHL facility to get further information on the shipping progress – as we do not have any info beyond the tracking history either.
If there is still no resolution, you can file a claim via our Redo Package Protection app for a product refund and place a new purchase – but please note that we cannot refund duties, customs fees, or VAT.
In the case that the item has been returned to sender due to an insufficient address, you must also file a claim for a product refund & place a new purchase. As mentioned above, we are unable to refund, duties, customs fees, or VAT here.
How do I make a return?
Please visit our Returns page for further information & to initiate that process.