Looking to make an exchange or return? As long as the following conditions are met, we're happy to process an exchange or accept returns for a refund within 30 days of original purchase date. Please read more below:
As long as products are unworn, unwashed, and with tags still on, they can be exchanged or returned within 30 days of original purchase. If there is any sign of wear & tear, items will not be available for an exchange or return. Final sale and promotional items are also excluded from exchanges and returns.
To initiate an exchange, it's currently easiest to contact us at email@example.com with your order number and the preferred product size/style. We can then send you a pre-paid return label to download, print, and send your original order back in the same reusable kraft mailer (see "Packaging" info below). We will process your new order upon retrieving that package.
Exchange/Return Label & Packaging
Exchanges and returns can be made using our pre-paid, print-at-home return shipping label. It is also recommended that you use the original Kraft Mailer package to ship your return in, as these are reusable packages with a secondary adhesive strip for sending back returns.
Once the return or exchange package is received, please allow 48 hours for the refund process to begin. A credit will then be made in the form of original payment within 7-10 days. Please advise that we cannot refund any original shipping charges. You will receive a confirmation email once the return has been processed. If you haven't received confirmation of your refund within 48 hours, please contact us at firstname.lastname@example.org.