EXCHANGES & RETURNS

Looking to make an exchange or return? As long as the following conditions are met, please visit our RETURNS PORTAL with your order number and email on-hand. We're happy to process an exchange or accept returns for a refund within 45 days of original purchase date. Please read more below:

Products

As long as products are unworn in the water & unwashed, they can be exchanged or returned within 45 days of original purchase. If there is any sign of wear & tear, items will not be available for an exchange or refund. Final sale and promotional items are also excluded from exchanges and returns.

Exchanges & Returns

To initiate an exchange or return, please visit our RETURNS PORTAL with your order number and email on-hand. You will be presented with various options, at which point you will be able to print a return label. If you still have it, please send your original order back in the same reusable kraft mailer (see "Packaging" info below). We will then process any exchanges upon retrieving that return package.

What is the "Free Returns & Package Protection" item?

For a small add-on cost, you will be ensured free returns & exchanges via our return service, Redo. This item is auto-checked in your cart, however it can easily be toggled off or deleted from the checkout page if you choose not to add it. However, please note that by not utilizing Redo, then there will be a standard fee for a return label to ship the item back as either a return or exchange. Given the frequency of returns/exchanges nowadays, we generally advise utilizing this feature at checkout.

Return Packaging

Exchanges and returns can be sent back using a print-at-home return shipping label. It is also recommended that you use the original Kraft Mailer package to ship your return in, as these are reusable packages with a secondary adhesive strip for sending back returns.

Return Issues

In the case that your return is lost in transit or arrives with no item inside the package, a claim must be filed with USPS by the sender (customer) to recoup the insurance cost.

If an item arrives with any sign of usage, marks, or overall issues, they will not be available for refund.

Refunds

Once the return or exchange package is received, please allow up to 3-5 days for our fulfillment center to review & process the return item(s). A credit will then be made in the form of original payment within 7-10 days. Please advise that we cannot refund any original shipping or purchase protection charges. You will receive a confirmation email once the return has been processed. If you haven't received confirmation of your refund being processed after 5 days, feel free to contact us at info@driftline.co.