As long as products are unworn in the water & unwashed, they can be exchanged or returned within 45 days of original purchase. If there is any sign of wear & tear, items will not be available for an exchange or refund. Final sale and promotional items are also excluded from exchanges and returns.

To initiate an exchange or return, please visit our RETURNS PORTAL with your order number and email on-hand. You will be presented with various options, at which point you will be able to print a return label. If you still have it, please send your original order back in the same reusable kraft mailer (see "Packaging" info below). We will then process any exchanges or refunds upon retrieving & reviewing that return package to ensure it meets our return critera above.

At this time we cannot provide direct exchanges, however you can return for a refund & place a new order for the desired size/style. To initiate an international return, please follow the same U.S. directions above by utilizing our RETURNS PORTAL with your order number and email on-hand. 

Please note that we are unable to refund duties, customs fees, or VAT on returns. In the case that you cancel your order before it is fulfilled, then duties and customs will be refunded along with your order price.

Exchanges and returns can be sent back using a print-at-home return shipping label. It is also recommended that you use the original Kraft Mailer package to ship your return in, as these are reusable packages with a secondary adhesive strip for sending back returns.

For U.S. customers at checkout, there is a small add-on cost available that will ensure pre-paid returns & exchanges via our return service, Redo. This item is auto-checked in your cart, however it can easily be toggled off or deleted from the checkout page if you choose not to –  however, please note that by not utilizing Redo, then there will be a standard fee for a return label to ship the item back as either a return or exchange. Given the frequency of returns/exchanges nowadays, we generally advise utilizing this feature at checkout.

*Please note: the Redo add-on is not eligible for a refund if the order is being returned or if the customer is unhappy with paying the fee.

FOR U.S. CUSTOMERS:
If your order has a shipping issue, such as saying 'delivered' but it cannot be found, this sometimes happens when USPS incorrectly marks it as delivered. Do us a favor and give it another 2-3 days in case it turns up, as this happens frequently. If it's still not there and considered lost in transit, you can file a claim via our Redo Package Protection app.

If the item has been returned to sender due to an insufficient address, you must also file a claim and provide the correct address to send to. Please note that a replacement pair will not be sent out until the original item is received back at our warehouse.

FOR INTERNATIONAL CUSTOMERS:
If your order has a shipping issue, such as being held up in customs, lost in transit, or saying 'delivered' but cannot be found, then the first step is to contact your local DHL facility to get further information on the shipping progress – as we do not have any info beyond the tracking history either.

If there is still no resolution, you can file a claim via our Redo Package Protection app for a product refund and place a new purchase – but please note that we cannot refund duties, customs fees, or VAT.

In the case that the item has been returned to sender due to an insufficient address, you must also file a claim for a product refund & place a new purchase. As mentioned above, we are unable to refund, duties, customs fees, or VAT here.

In the case that your return is either lost in transit or arrives with no item inside the package, a claim must be filed with USPS or DHL by the sender (customer) to recoup the insurance cost.

If the return product arrives with any sign of customer usage, marks, or overall issues, they will not be available for refund.

Once the return or exchange package is received, please allow up to 3-5 days for our fulfillment center to review & process the return item(s). As long as the item is in the proper return condition, a credit will then be made in the form of original payment within 7-10 days. Please advise that we cannot refund any original shipping or purchase protection charges. You will receive a confirmation email once the return has been processed. If you haven't received confirmation of your refund being processed after 5 days, feel free to contact us at info@driftline.co.

Please allow 1-3 business days for orders to process and ship, excluding weekends & holidays. All U.S. orders will be shipped through the United States Postal Service (USPS) via ground shipping. Please advise that shipping days are based on business days when completing your order.

Driftline has begun a beta test on its international shipping program, with current availability limited to the countries below. Please allow 1-3 business days for orders to process and ship, excluding weekends & holidays. All international orders will be shipped through DHL eCommerce shipping. Please advise that shipping days are based on business days when completing your order.

• Australia
• Canada
• France
• Germany
• Ireland
• Portugal
• Netherlands
• New Zealand
• Singapore
• United Kingdom

Orders currently take 1-3 business days to process and then ship. Once shipped, the customer will receive tracking information to be able to follow along via USPS/DHL.

CONTIGUOUS US: Free Ground

• FREE on orders over $120
• Estimated delivery 3-10 business days

CONTIGUOUS US: Economy Ground

• $7 on orders under $120
• Estimated delivery 3-10 business days

HAWAII & ALASKA: Economy Ground

• Rates calculated by USPS
• Estimated delivery 7-14 business days

INTERNATIONAL: Economy Ground

• Rates calculated by DHL
• UK & EU: ~7-18 business days
• AU & NZ: ~10-18 business days
• Asia: ~10-18 business days

For U.S. customers at checkout, there is a small add-on cost available that will ensure pre-paid returns & exchanges via our return service, Redo. This item is auto-checked in your cart, however it can easily be toggled off or deleted from the checkout page if you choose not to –  however, please note that by not utilizing Redo, then there will be a standard fee for a return label to ship the item back as either a return or exchange. Given the frequency of returns/exchanges nowadays, we generally advise utilizing this feature at checkout.

*Please note: the Redo add-on is not eligible for a refund if the order is being returned or if the customer is unhappy with paying the fee.

FOR U.S. CUSTOMERS:
If your order has a shipping issue, such as saying 'delivered' but it cannot be found, this sometimes happens when USPS incorrectly marks it as delivered. Do us a favor and give it another 2-3 days in case it turns up, as this happens frequently. If it's still not there and considered lost in transit, you can file a claim via our Redo Package Protection app.

If the item has been returned to sender due to an insufficient address, you must also file a claim and provide the correct address to send to. Please note that a replacement pair will not be sent out until the original item is received back at our warehouse.

FOR INTERNATIONAL CUSTOMERS:
If your order has a shipping issue, such as being held up in customs, lost in transit, or saying 'delivered' but cannot be found, then the first step is to contact your local DHL facility to get further information on the shipping progress – as we do not have any info beyond the tracking history either.

If there is still no resolution, you can file a claim via our Redo Package Protection app for a product refund and place a new purchase – but please note that we cannot refund duties, customs fees, or VAT.

In the case that the item has been returned to sender due to an insufficient address, you must also file a claim for a product refund & place a new purchase. As mentioned above, we are unable to refund, duties, customs fees, or VAT here.

Drifties are the premier 2-in-1 boardshort that provides all watersport athletes with a PATENTED 0.5mm neoprene inner lining connected to a stylish outer shell – offering comfort & support during activity. Goodbye surf rash!

Because of the inner neoprene liner, Drifties tend to run ever-so-slightly small around the waist. If you're unsure on which size to go with, we generally recommend choosing a size UP for a more quality fit. You can refer to our SIZE GUIDE for incremental measurements, and feel free to contact us at info@driftline.co for any additional questions.

Once you’ve thoroughly shredded the water wearing your neoprene-lined Drifties, keeping them clean is super easy. We recommend hand washing your Drifties in cold water, ideally with wetsuit cleaner if you have that available (not necessary though). Do not machine dry your Drifties, as that will ruin the neoprene liner; however, a machine wash is acceptable after every few wears (use best judgement).

Once your Drifties are hand washed, they can be air dried out of direct sunlight to ensure the best clean and care for them! Make sure to spray some Sprits Swimwear Deodorizer on them for that fresh & clean feel!

As a small team of two & still with our full time jobs, we're always working extremely hard to continue to increase our order quantities while scaling the brand for longevity. This has historically meant smaller, quality batches of product, but we're committed to growth and providing more options for customers. We appreciate your patience as we continue to scale and roll out as many new styles as we can!

Driftline products are conceptualized and designed by our small team in San Diego, CA. We are constantly focused on the details, using technical innovation, bodily comfort, and athletic functionality as the guiding force behind all of our products. We are proud to work with various fair-trade manufacturers throughout the United States, Taiwan, and Vietnam and will continue to find sustainable resources, suppliers, and manufacturers to help us create and represent the Driftline brand.