FREQUENTLY ASKED QUESTIONS
What's Driftline's Exchange & Return policy?
We are happy to accept exchanges or returns for a refund within 45 days of purchase, as long as products are in original condition (unworn & unwashed). This does not include final sale or promotional items. To initiate an exchange, please visit our RETURNS PORTAL with your order # and email, in which you'll receive a pre-paid, print-at-home return shipping label.
Once the return or exchange package is received, please allow up to 3-5 days for our fulfillment center to review & process the return item(s). A credit will then be made in the form of original payment within 7-10 days. Please advise that we cannot refund any original shipping charges. You will receive a confirmation email once the return has been processed. If you haven't received confirmation of your refund past 5 days, feel free to contact us at info@driftline.co.
For more information, please visit our Exchanges & Returns page.
What are Drifties™ ?
Drifties™ are the premier 2-in-1 boardshort that provides all watersport athletes with a PATENTED 0.5mm neoprene inner lining connected to a stylish outer shell – offering comfort & support during activity. Goodbye surf rash!
How does the sizing run for Drifties?
Because of the inner neoprene liner, Drifties tend to run ever-so-slightly small around the waist. If you're unsure on which size to go with, we generally recommend choosing a size UP for a more quality fit. Please contact us at info@driftline.co for any additional questions on this!
For the lengths of both the outer shell (Drifties & Sessions) & inner liner (Drifties only), please refer to our size guide below for incremental measurements:
| BOARDSHORTS | 28 | 30 | 31 | 32 | 33 | 34 | 36 | 38 | 40 | 42 |
| S | S | M | M | L | L | XL | XXL | XXL | XXXL | |
|
SHELL OUTSEAM |
15" | 15.5" | 16" | 16.5" | 17" | 17.5" | 18" | 19" | 20" | 21" |
|
SHELL INSEAM |
7" | 7.5" | 8" | 8" | 8.5" | 8.5" | 9" | 9.5" | 10" | 10.5" |
| LINER OUTSEAM | 13" | 14" | 14" | 14.5" | 15" | 15.5" | 16" | 17" | 18" | 19" |
| LINER INSEAM | 6" | 6.5" | 7" | 7" | 7.5" | 7.5" | 8" | 8.5" | 9" | 9.5" |
What if I have more questions about product fit?
Please contact us at info@driftline.co for any questions, or visit our Exchanges & Returns page for more information.
How do I clean my Drifties?
Once you’ve thoroughly shredded the water wearing your neoprene-lined Drifties, keeping them clean is super easy. We recommend hand washing your Drifties in cold water, ideally with wetsuit cleaner if you have that available (not necessary though). Do not machine dry your Drifties, as that will ruin the neoprene liner; however, a machine wash is acceptable after every few wears (use best judgement).
Once your Drifties are hand washed, they can be air dried out of direct sunlight to ensure the best clean and care for them!
What is your inventory situation?
As a small team of two & still working our full time jobs, we're working extremely hard to increase our order quantities and scale this brand for longevity. Our appearance on ABC's Shark Tank™ back in May 2022 gave us incredible exposure, but also cleared out our inventory – so we've essentially started from the ground up for 2023. We appreciate your patience & understanding!
What's Driftline's shipping policy?
For Contiguous U.S. orders (excluding Hawaii & Alaska), we offer free economy ground shipping on orders over $80. Orders will take 1-2 business days to process – excluding weekends & holidays. All orders will be shipped through the United States Postal Service (USPS) via ground shipping – unless other options are available at checkout. For more information, please check out our Shipping page.
What's the status of my Order?
Orders currently take 1-2 business days to process and then ship. We use the app Route to track orders, which will automatically send various notifications of your order status throughout its shipping process.
What is Route Package Protection?
Route is an optional package protection app that allows customers to insure their package against loss, theft, or damage. Per the next item below, customers can easily file a claim if any issues occur, and Route will assist in helping get you a new order or generally resolving the problem at hand.
*Please note: Route is not available for a refund if a return for refund/store credit is requested
What if my order is delayed / never arrives?
If the item says delivered but it's not on your doorstep, this sometimes happens when USPS incorrectly marks it as delivered. Do us a favor and give it another 2-3 days, and if it's still not there then you can easily file a claim using Route Protection, and they will assist in helping get you a new order or generally resolving the issue.
Does Driftline ship internationally?
International shipments are unavailable at this time, but we hope to be globally available soon enough!
Where are Driftline's clothes designed & manufactured?
Driftline products are conceptualized and designed by our small team in San Diego, CA. We are constantly focused on the details, using technical innovation, bodily comfort, and athletic functionality as the guiding force behind all of our products. We are proud to work with various fair-trade manufacturers throughout the United States, Taiwan, and Vietnam and will continue to find sustainable resources, suppliers, and manufacturers to help us create and represent the Driftline brand.
How does media get in touch with Driftline?
Please message us at press@driftline.co for any media-related inquiries.