FREQUENTLY ASKED QUESTIONS

What's Driftline's Exchange & Return policy?

We are happy to accept exchanges or returns for a refund within 45 days of purchase, as long as products are in original condition (unworn & unwashed). This does not include final sale or promotional items. To initiate an exchange, please visit our RETURNS PORTAL with your order # and email, at which point you'll receive a prepaid, print-at-home return shipping label.

Once the return or exchange package is received, please allow up to 3-5 days for our fulfillment center to review & process the return item(s). A credit will then be made in the form of original payment within 7-10 days. Please advise that we cannot refund any original shipping or purchase protection charges. You will receive a confirmation email once the return has been processed. If you haven't received confirmation of your refund being processed after 5 daysfeel free to contact us at info@driftline.co.

For more information, please visit our Exchanges & Returns page.

What are Drifties™ ?

Drifties™ are the premier 2-in-1 boardshort that provides all watersport athletes with a PATENTED 0.5mm neoprene inner lining connected to a stylish outer shell – offering comfort & support during activity. Goodbye surf rash!

How does the sizing run for Drifties?

Because of the inner neoprene liner, Drifties tend to run ever-so-slightly small around the waist. If you're unsure on which size to go with, we generally recommend choosing a size UP for a more quality fit. Please contact us at info@driftline.co for any additional questions on this!

For the lengths of both the outer shell (Drifties & Sessions) & inner liner (Drifties only), please refer to our size guide below for incremental measurements:

 BOARDSHORTS 28 30 31 32 33 34 36 38 40 42
  S S M M L L XL XXL XXL XXXL

SHELL OUTSEAM

15" 15.5" 16" 16.5" 17" 17.5" 18" 19" 20" 21"

SHELL INSEAM

7" 7.5" 8" 8" 8.5" 8.5" 9" 9.5" 10" 10.5"
LINER OUTSEAM 13"
14"
14"
14.5"
15"
15.5"
16"
17"
18" 19"
LINER INSEAM
6"
6.5"
7"
7"
7.5"
7.5"
8"
8.5"
9" 9.5"


What if I have more questions about product fit?

Please contact us at info@driftline.co for any questions, or visit our Exchanges & Returns page for more information.

How do I clean my Drifties?

Once you’ve thoroughly shredded the water wearing your neoprene-lined Drifties, keeping them clean is super easy. We recommend hand washing your Drifties in cold water, ideally with wetsuit cleaner if you have that available (not necessary though). Do not machine dry your Drifties, as that will ruin the neoprene liner; however, a machine wash is acceptable after every few wears (use best judgement).

Once your Drifties are hand washed, they can be air dried out of direct sunlight to ensure the best clean and care for them!

What is your inventory situation?

As a small team of two & still working our full time jobs, we're always working extremely hard to balance an increase in order quantities with scaling the brand for longevity. We appreciate your patience as we continue to generate batches of products with as many new styles as we can roll out!

What's Driftline's shipping policy?

For Contiguous U.S. orders (excluding Hawaii & Alaska), we offer free economy ground shipping on orders over $80. Orders will take 1-2 business days to process – excluding weekends & holidays. All orders will be shipped through the United States Postal Service (USPS) via ground shipping – unless other options are available at checkout. For more information, please check out our Shipping page.

What's the status of my Order?

Orders currently take 1-2 business days to process and then ship. We use the app Route to track orders, which will automatically send various notifications of your order status throughout its shipping process.

What is Redo Purchase Protection?

Redo is an optional add-on feature that offers FREE returns & exchanges for a small purchase price. It also has the option to include package protection, allowing customers to file a claim if any issues occur during shipment.

*Please note: Route is not available for a refund if a return for refund/store credit is requested

What if my order is delayed / never arrives?

If the item says delivered but it's not on your doorstep, this sometimes happens when USPS incorrectly marks it as delivered. Do us a favor and give it another 2-3 days, and if it's still not there then you can easily file a claim if you purchased Redo Package Protection at checkout.

Does Driftline ship internationally?

International shipments are unavailable at this time, but we hope to be globally available soon enough!

Where are Driftline's clothes designed & manufactured?

Driftline products are conceptualized and designed by our small team in San Diego, CA. We are constantly focused on the details, using technical innovation, bodily comfort, and athletic functionality as the guiding force behind all of our products. We are proud to work with various fair-trade manufacturers throughout the United States, Taiwan, and Vietnam and will continue to find sustainable resources, suppliers, and manufacturers to help us create and represent the Driftline brand.

How does media get in touch with Driftline?

Please message us at press@driftline.co for any media-related inquiries.