INTERNATIONAL
SHIPPING
SHIPPING
It's been a LONG time coming, but we've finally opened up our shop to select countries based on our most frequent website visits & customer requests! If you or anyone you know lives in these countries then please pass along the word!
Australia, Canada, France, Germany, Ireland, Netherlands, New Zealand, Portugal, Singapore, and the United Kingdom
*please visit our FAQ page for full information on our program/returns/etc.
WHAT ARE
Drifties™ are the premier 2-in-1 boardshort that provides all watersport athletes with a patented 0.5mm neoprene inner lining connected to a stylish outer shell – offering comfort & support during activity.
0.5mm of neoprene lining provides cold water protection, keeping you warm and stylish at the same time.
The liner stays comfortably in place, helping to prevent rash & chafing around the areas that matter most.
Start boardshort season early & rock them until late with a 2-in-1 liner combo that we've all been waiting for.
Driftline has begun a beta test on its international shipping program, with current availability limited to the countries below. Please allow 1-3 business days for orders to process and ship, excluding weekends & holidays. All international orders will be shipped through DHL eCommerce shipping. Please advise that shipping days are based on business days when completing your order.
ECONOMY GROUND
Rates calculated by DHL eCommerce at checkout.
FOR U.S. CUSTOMERS:
If your order has a shipping issue, such as saying 'delivered' but it cannot be found, this sometimes happens when USPS incorrectly marks it as delivered. Do us a favor and give it another 2-3 days in case it turns up, as this happens frequently. If it's still not there and considered lost in transit, you can file a claim via our Redo Package Protection app.
If the item has been returned to sender due to an insufficient address, you must also file a claim and provide the correct address to send to. Please note that a replacement pair will not be sent out until the original item is received back at our warehouse.
FOR INTERNATIONAL CUSTOMERS:
If your order has a shipping issue, such as being held up in customs, lost in transit, or saying 'delivered' but cannot be found, then the first step is to contact your local DHL facility to get further information on the shipping progress – as we do not have any info beyond the tracking history either.
If there is still no resolution, you can file a claim via our Redo Package Protection app for a product refund and place a new purchase – but please note that we cannot refund duties, customs fees, or VAT.
In the case that the item has been returned to sender due to an insufficient address, you must also file a claim for a product refund & place a new purchase. As mentioned above, we are unable to refund, duties, customs fees, or VAT here.
As long as products are unworn in the water & unwashed, they can be exchanged or returned within 45 days of original purchase. If there is any sign of wear & tear, items will not be available for an exchange or refund. Final sale and promotional items are excluded from returns, and at this time we cannot provide direct exchanges – however you can return for a refund & place a new order for the desired size/style.
To initiate an international return, please utilize our RETURNS PORTAL with your order number and email on-hand.
Please note that we are unable to refund duties, customs fees, or VAT on returns. In the case that you cancel your order before it is fulfilled, then duties and customs will be refunded along with your order price.
Fore more information, you can refer to our Returns page.